Our policy regarding refunds for digital products and services.
Important: Due to the digital nature of our products, all sales of eBooks are final and non-refundable once the download link has been accessed or the product has been delivered.
At Premium eBooks, we strive to provide high-quality digital products and ensure customer satisfaction. However, we understand that sometimes issues may arise. This Refund Policy outlines the circumstances under which refunds may be granted.
We may make exceptions to this policy on a case-by-case basis at our sole discretion. If you believe your situation warrants special consideration, please contact our support team.
Refunds may be considered in the following exceptional circumstances:
Note: To be eligible for a refund consideration, you must contact us within 7 days of your purchase and provide detailed information about the issue.
Refunds will generally not be granted in the following situations:
If you believe you qualify for a refund based on the criteria above, please follow this process:
Email us at support@premiumebooks.store with your order details and the reason for your refund request.
Include your order number, the eBook title, and a detailed explanation of the issue.
Our team will review your request within 3-5 business days and may ask for additional information.
We will notify you of our decision via email. If approved, the refund will be processed to your original payment method.
Processing Time: Approved refunds may take 5-10 business days to appear in your account, depending on your financial institution.
Before requesting a refund for technical issues, please try the following troubleshooting steps:
If you continue to experience issues after trying these steps, please contact our support team for assistance. In many cases, we can resolve technical issues without needing a refund.
Generally, no. Due to the digital nature of eBooks, we cannot accept returns based on personal preference or dissatisfaction with the content, as the product cannot be returned once downloaded. We encourage customers to read the eBook description carefully and utilize any available previews before purchasing.
If you haven't downloaded the eBook yet, contact us immediately at support@premiumebooks.store with your order details. We may be able to exchange it for the correct eBook or issue a refund at our discretion.
Once approved, refunds are typically processed within 3-5 business days. However, it may take additional time for the refund to appear in your account, depending on your financial institution (usually 5-10 business days total).
If you're experiencing issues with a corrupted file or download problems, please contact our support team. We will first attempt to resolve the issue by providing a new download link. If the problem persists, we will consider a refund.
We typically process full refunds when approved. Partial refunds are considered only in exceptional circumstances at our sole discretion.
If you have questions about our refund policy or need assistance with a purchase, please contact our support team.